What is Promptly Pay?
Promptly Pay is an iOS app that takes the frustration out of paying invoices. Simply take or upload a picture of your invoice and our system will gather all the relevant information, taking the tedious work of manual data entry off your hands. Once you’ve ensured the information is correct, we will print and mail a check to your biller ASAP.* We’ll send you updates to know when the payment has been mailed and cashed by the recipient.
*Promptly Pay does not conduct any business as a payment processor, payment facilitator, or payment aggregator. Promptly Pay exclusively acts as a check printing and mailing service unaffiliated with any biller, and will never collect funds from any customer on behalf of any other party.
Promptly Pay is for everybody! Those who juggle impossible schedules, have difficulty keeping track of payments, own a small business, or simply want peace of mind.
Once we receive your payment order, we will print and mail your payment ASAP. While we do our best to recommend and provide mailing options to make payments on time, we are not responsible for payments submitted to us too late to reach the biller by the invoice due date.
For more information on our processing and mailing times, please read our Terms of Service.
Once you linnk your bank account, we collect and securely store your bank account details, then we print and mail checks on your behalf. These checks come from you, not Promptly Pay, so we never handle your funds for any reason.
Absolutely! All of our information is stored as securely as possible, and we do our best to keep as little information in our system as we can. We do not store credit and debit card information whatsoever.
No. Promptly Pay currently only sends checks from your linked bank account. We accept all major credit and debit cards to pay for our handling fees.
We guarantee timely mailing of your payment and you can find more detailed information in our Terms of Service.
While we do our best to recommend which mailing method will help ensure on-time delivery, sometimes there are conditions outside of our control. We recommend you keep track of you payment via the Promptly Pay app and contact us if you have any questions or concerns about your outstanding payment.
We charge a small service fee for the printing, mailing, and monitoring of your checks. We additionally offer expedited and certified mailing options for maximum flexibility and peace of mind.
You may request a cancellation and refund for any payment that has not yet been mailed by contacting us at support@promptlypay.com. If the check has not been mailed, we will destroy the check and refund your payment in full. Once the check has been mailed, we do not process refunds and you must contact your bank to place a stop on the check.
As long as your invoice contains all the required remittance information, you can pay with Promptly Pay. This includes payments to individuals, businesses, and even the government. Please note that we only send the check and invoice information (for your biller), and do not support sending additional documentation.
