Privacy Policy

Last Updated: March 10, 2025

1. Introduction

Promptly Pay ("Promptly Pay," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Services"). By accessing or using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree, please do not use our Services.

2. Information We Collect

We collect information about you in various ways when you use our Services.

2.1 Personal Information

Personal Information refers to information that identifies, relates to, describes, or could reasonably be linked to you. This includes:

  • Contact Information: Name, email address, postal address, phone number.
  • Account Information: Username, password, and other credentials used to access our Services.
  • Financial Information: Bank account numbers, routing numbers, payment card information, transaction history.
  • Transaction Information: Details about payments you make through our Services, including amounts, dates, payee and payer information.

2.2 Non-Personal Information

Non-Personal Information is data that does not directly identify you. This may include:

  • Device Information: IP address, browser type, operating system, device identifiers.
  • Usage Data: Pages viewed, links clicked, features used, time spent on our Services.
  • Location Information: General location derived from your IP address or, with your consent, precise location data from your mobile device where needed.

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to collect information about your interactions with our Services to improve and personalize your experience.

3. How We Use Your Information

We may use the information we collect for various purposes, including:

  • Providing Services: To process transactions, authenticate your identity, and manage your account.
  • Improving Services: To understand how users interact with our Services and to enhance user experience.
  • Model Refinement: Improving the ability of our AI to accurately extract relevant information from invoices.
  • Communications: To send you administrative information, updates, security alerts, and marketing communications (with your consent).
  • Security and Fraud Prevention: To protect our Services and users from fraud, unauthorized transactions, and other harmful activities.
  • Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
  • Personalization: To tailor content and advertisements based on your preferences and interests (with your consent).

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We may disclose your information to third-party service providers who perform services on our behalf, such as:

  • Payment processing and financial services.
  • Identity verification and fraud prevention.
  • Data analytics and marketing services.
  • Customer support and communication services.
  • IT and security services.

These service providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

4.2 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4.3 Legal Obligations

We may disclose your information if required by law or in response to valid legal requests, such as:

  • Complying with legal processes, subpoenas, or court orders.
  • Enforcing our Terms of Service and other agreements.
  • Protecting the rights, property, or safety of Promptly Pay, our users, or others.
  • Investigating and preventing fraud or security issues.

4.4 With Your Consent

We may disclose your information for any other purpose with your explicit consent.

5. Cookies And Tracking Technology

We use cookies and similar technologies to:

  • Enhance User Experience: Remember your preferences and settings.
  • Analyze Usage: Understand how you use our Services to improve functionality.
  • Security: Detect and prevent fraudulent activity.
  • Marketing: Provide personalized advertisements based on your interests.

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Services.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Encryption of sensitive data during transmission and storage.
  • Strict access controls limiting who can access your information.
  • Regular security assessments and updates.

Despite our efforts, no security measures are completely secure. We encourage you to protect your account by using strong passwords and keeping them confidential.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. This includes:

  • Active Accounts: Information associated with your account while it remains active.
  • Legal Compliance: Retention as required to comply with legal obligations, resolve disputes, and enforce agreements.
  • Business Purposes: Data necessary for legitimate business interests, such as fraud prevention and improving our Services.

8. Your Rights and Choices

8.1 Accessing and Updating Your Information

You can access, correct, or delete certain personal information by logging into your account or contacting us at legal@promptlypay.com. We may require additional information to verify your identity.

8.2 Marketing Communications

You may opt-out of receiving marketing communications from us by:

  • Following the unsubscribe instructions in our emails.
  • Adjusting your communication preferences in your account settings.
  • Contacting us directly.

Please note that even if you opt-out of marketing communications, we may still send you transactional or administrative messages related to your account.

8.3 Do Not Track Signals

Our Services do not respond to "Do Not Track" (DNT) signals. However, you can disable certain tracking as discussed in the Cookies section.

8.4 California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:

  • Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you.
  • Right to Delete: Request deletion of personal information we have collected from you.
  • Right to Opt-Out: Opt-out of the sale or sharing of your personal information.
  • Right to Non-Discrimination: Not be discriminated against for exercising your privacy rights.

To exercise these rights, please contact us at legal@promptlypay.com. We will verify your identity before processing your request.

8.5 Nevada Privacy Rights

Nevada residents may opt-out of the sale of certain personal information to third parties. While we do not sell personal information as defined under Nevada law, you may submit a request to opt-out by contacting us at legal@promptlypay.com.

9. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly. If you believe we have collected information from a child under 18, please contact us at legal@promptlypay.com.

10. International Data Transfers

Your information will not be transferred outside of the United States.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will:

  • Notify you by email or through a notice on our Services.
  • Update the "Effective Date" at the top of this Privacy Policy.

Your continued use of our Services after any changes indicates your acceptance of the updated Privacy Policy.

12. Contact Information

If you have any questions or concerns about this Privacy Policy or our practices, please contact us:

By using Promptly Pay's Services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

© 2025 Promptly Pay, LLC